This Refund Policy applies to paid subscriptions to the droneshow.store web application at app.droneshow.store ("Service"). It forms part of our Terms of Service.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it handles payment, invoicing, sales tax / VAT, and refunds. Paddle provides all customer service inquiries and handles returns.
If the Service is not right for you, you can request a full refund within 14 days of your payment. This applies to:
You don't need to give a reason. The refund covers the full amount charged, including any taxes collected on it.
After 14 days payments are generally non-refundable, but your subscription keeps working until the end of the period you have paid for. If something on our side prevented you from using the Service - for example a prolonged outage or a billing error such as a duplicate charge - contact us and we will make it right, including a partial or full refund where appropriate.
You can cancel at any time from your account page (Manage subscription) or from the link in your Paddle receipt. Cancelling stops future renewals; you keep access to the paid features until the end of the current billing period, after which your account moves to the free plan. Your projects are not deleted when you cancel, but anything above the free plan's limits becomes read-only until you upgrade again or free up space.
Use either option:
Once approved, the refund is issued by Paddle to the original payment method. It usually appears within 5-10 business days, depending on your bank or card issuer. When a subscription payment is refunded, the subscription is cancelled and the account moves to the free plan.
We may decline repeated refund requests from the same person or organisation (for example buying, refunding and buying again to use the Service for free), and refunds for accounts terminated for a breach of the Terms of Service.
Nothing in this policy limits any rights you have under the consumer protection laws of your country. Where those laws give you more than this policy does, they apply.
Questions about billing or refunds: contact@droneshow.store.